Tessa Sliwa
Global People & Operations Leader | MBA | Driving Engagement, Leadership Development & Organizational Effectiveness
- Role
- Senior Manager, Global Enterprise Support at Expedia Group
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Tessa Sliwa
I’m a global people leader with nine years of experience managing teams across APAC, EMEA, and AMER, with a strong focus on employee relations, performance management, talent development, and workforce planning. I’m passionate about developing leaders, improving documentation and coaching practices, and building high-performing teams through clarity, accountability, and empathy. I also bring deep experience in hiring, onboarding, org design, and global workforce alignment. I am always on the lookout for new opportunities to collaborate, learn, and contribute to meaningful projects. If you\'re interested in discussing support strategies, leadership in tech, or wish to exchange insights, please feel free to reach out and connect.
Experience
Senior Manager, Global Enterprise Support
Jul 2024 — Present · Austin, TX, US
Lead global enterprise support operations, managing a team of 6 managers & associate managers and 50+ associates, supporting 500k+ partner contacts annually across APAC, AMER, and EMEA.• Oversee enterprise support for Vrbo’s highest-value partners, ensuring premium service for clients contributing over $5.5B in Net Booking Value (NBV).• Manage a global network of 100+ vendor support associates, optimizing staffing, SLA adherence, and service quality by tracking occupancy, schedule adherence, response times, and quality scores.• Successfully launched and onboarded a new Enterprise Support team in APAC, leading to a 23% reduction in cost-per-contact (CPC) while improving scalability and operational efficiency.
Education
University of Wisconsin-Madison
Bachelor of Science (B.S.), Psychology
University of Wisconsin-Eau Claire
Master's, Business Administration, Management and Operations
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