Tess McTeague

About Tess McTeague

I\'m a Senior Services Enablement Manager at UKG with nearly 4 years of experience leading complex SaaS implementations and cross-functional enablement programs. I\'ve managed $3.5M+ ARR deployments across employees globally and led initiatives that directly shaped how 450+ project managers operate, from building COE frameworks from scratch to redesigning internal portals that drove new views in six months. I thrive at the intersection of operations, people, and technology, whether I\'m overseeing SOC audit compliance, launching beta release frameworks, or leveraging AI tools for enablement at scale. I bring a systems mindset with a track record of earning trust from both customers and senior leadership.

Experience

1. Senior Services Enablement Manager

   UKG

   Oct 2024 — Present

   Led PM Center of Excellence (COE) supporting 30+ project managers, driving a full program refresh including new guides, intake processes, and defined roles • Served as PM Lead for the Delivery Excellence Center (DEC), presenting the program globally to 450+ PMs and leaders across UKG\'s Global Enterprise (APAC, NA, and EMEA) • Managed SOC audit oversight as primary liaison between Cyber Risk, Audit, and Implementation Services • Redesigned enablement hubs for implementation Project Managers and Consultants, resulting in increased views within six months• Led readiness planning and enablement for 9 Pro Talent product lines across major and minor releases. Partnered with UKG\'s Product, Engineering, Learning, Support, and Implementation teams to ensure full scope of enablement needs were met and delivered