Tesny Raju
Pharmacy Customer Relations Specialist @CareRx Corporation
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WORK HISTORY
Pharmacy Customer Relations Specialist @CareRx Corporation
Edmonton, AB, CA
Update and maintain resident profiles and associated accounts within the pharmacy software program• Answering the telephone and answering all client account inquiries in a timely and professional manner• Contact clients, communicate information about Pharmacy services and documenting all applicable prescription and statement payment information• Contact residents and/or their representatives for product payment authorization and communicate with other members of the pharmacy team as applicable• Consult with members of the pharmacy management team when there are unresolved issues surrounding day to day work functions• Provide exceptional customer care to LTC homes and retirement communities serviced by CareRx Pharmacy providing support to ensure the highest standard of customer care, optimal resident care and quality of pharmacy service• Follow all provincial and federal laws, standards and regulations which govern the practice of pharmacy• Follow all corporate regulations, policies and procedures• Assist in maintaining and monitoring pharmacy inventory
EDUCATION
KUHS
Doctor of Pharmacy - PharmD, Pharmacy
ABOUT TESNY RAJU
As a Pharmacy Customer Relations Specialist at CareRx Corporation, I provide exceptional customer care to long-term care homes and retirement communities, ensuring timely and accurate information about pharmacy services and products. I update and maintain resident profiles and accounts, answer client inquiries, and communicate with other members of the pharmacy team to resolve any issues.I have a Doctor of Pharmacy degree from KUHS, and I have 3+ years of experience in clinical research, pharmacovigilance, and teaching roles. I have developed and shared medical insights, evaluated and analyzed laboratory results, and processed safety data according to applicable regulations and guidelines. I have also contributed to multiple publications and certifications in the field of pharmacy and clinical research. I am proficient in Veeva Vault, clinical toxicology, and attention to detail. I am passionate about enhancing information flow and productivity in the pharmacy sector.
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