Tanika Smith
Passionate Nonprofit Leader and Education Practitioner, focused on equity, empathy, social responsibility, and advocacy.
- Role
- Crisis Counselor at Community Care Alliance
- Location
- Woonsocket, RI, US
- LinkedIn followers
- 500 followers
About Tanika Smith
Experienced leader in non-profit, higher education, and social services. Skilled in emergency management, program creativity, program development, training, employee engagement/ on-boarding, employee support and team management.
Experience
Crisis Counselor
Mar 2025 — Present · East Providence, RI, US
Answer incoming calls, chats, and texts received by the 988 Lifeline and the 414-LINK line. Engage callers with empathy and professionalism to effectively establish clinical rapport, safety planning, and access to appropriate support services. Assess for risk of suicidality, self-harm, and other risks to safety with individuals experiencing mental health and/or substance use crises. Identify best outcomes, including the coordination of wellness checks and/or the dispatch of mobile crisis response teams. Provide resources and referral options as applicable.Completing all required documentation and data collection in a timely fashion.Coordinating directly with members of the BH Link clinical team as appropriate.Coordinating with 911 dispatch and local municipalities as appropriate.Documenting incident reports as necessary notifying call center supervisors in the case of any critical incident.Attending required staff meetings and trainings.
Education
Northeastern University
Master of Science - MS, Non-Profit/Public/Organizational Management
2019
Southern New Hampshire University
Master's Degree, English and Creative Writing
2014 — 2019
Rhode Island College
Counseling Psychology
2003 — 2003
Johnson & Wales University
Doctor of Education - EdD, Higher Education/Higher Education Administration
Johnson & Wales University
Bachelor's Degree, Criminal Justice
1998 — 2002
Skills
- Creative Writing
- Community Outreach
- Management
- Program Development
- Team Building
- Policy
- Microsoft Office
- Public Speaking
- Ethics
- Criminal Justice
- Leadership
- Creativity Skills
- Nonprofit Organizations
- Case Management
- Customer Service
- Substance Abuse Counseling
- Government
- Nonprofits
- Leadership Development
- Training
- Public Safety
- Emergency Management
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