Terry Wilder

Senior Technology Business Relationship Manager @LSEG

London, GB
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+91 *********19

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WORK HISTORY

Oct 2021 — Present

Senior Technology Business Relationship Manager @LSEG

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London, GB

Leading a global team of Business Relationship Managers and Infrastructure Control & Audit team supporting the Data & Analytics & FTSE Russell businesses within LSEG.

SKILLS

Escalations ManagementInfrastructureService ImprovementTroubleshootingMarket DataSystem DeploymentCrmItilService Delivery ManagementTeam ManagementIT Service DeliveryBmc RemedyService DeliveryExecutive SupportProject DeliveryInvestment BankingBusiness ContinuityCustomer Relationship Management (Crm)IT OperationsOffshoringFront Office SupportSlaItil CertifiedTrading SystemsProblem ManagementService Level AgreementsIT Service ManagementChange ManagementBack OfficeService ManagementService DeskIncident ManagementService NowService Desk ManagementRelationship ManagementRelease ManagementIT StrategyItil V3 Foundations Certified

ABOUT TERRY WILDER

Customer-focused and technically adept Senior Technology Business Relationship Manager, accredited in ITIL4 and PRINCE2, with a strong track record in IT Service Management within the financial services sector. I specialize in bridging the gap between technology and business, ensuring IT services align with strategic goals and deliver measurable value.With deep expertise in service integration, stakeholder engagement, and enterprise support, I thrive in complex environments where collaboration, governance, and continuous improvement are key. My approach combines structured methodologies with a commitment to client satisfaction and operational excellence.Core Competencies:IT Service Management & IntegrationITIL Processes: Incident, Problem & Change ManagementClient Relationship & Stakeholder ManagementService Transition & TransformationContinual Service Improvement (CSI)Enterprise Application & Trading Desktop SupportInternal & External Service Provider ManagementIT Risk & Compliance Management

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Terry Wilder — Senior Technology Business Relationship Manager at LSEG in London, GB | Unifers