Terry Smith

About Terry Smith

I am an enthusiastic, innovative, Business Development, Marketing and Relationship Management Professional with 10+years of sales strategy and superior customer service experience. I am an Intuitive, articulate, intrapreneurial leader adept at building and inspiring teams to meet challenging deadlines, generate revenue, and exceed goals. I Build genuine client relationships to guide on international market options, drive product adoption & solution optimization, and ensure value realization & return on investment. An advocate and trusted advisor leveraging business acumen, interpersonal communication, perseverance, negotiation, and collaboration skills to coach and influence peers, employees, and key stakeholders.Core Competencies: Relationship Architect, Motivational Leader, Data Analysis, Supply-Chain Management, Project Management, Attention to Detail, Client Account Management, Time Management, Customer-Focused, High Level of Integrity, Mentor/Advocate, Cybersecurity, Legal Tech,

Experience

1. Customer Success Manager

   Gimmal

   May 2024 — Present

   Oversee the sales cycle for Gimmal’s suite of enterprise information management solutions, including Link, Gimmal Records, and Gimmal Governance, driving product adoption and renewals.• Collaborate with cross-functional teams, including sales, support, and technical teams, to ensure successful implementation, integration, and ongoing support for clients.• Conduct regular business reviews with clients to assess their current use of Gimmal products, identify opportunities for upgrades, and ensure alignment with business objectives.• Develop and execute strategic account plans to meet or exceed revenue targets, increase product penetration, and deliver value to clients.• Deliver presentations and product demos to stakeholders, explaining the value proposition of Gimmal’s solutions and securing buy-in from decision-makers.• Provide consultative support to clients in areas such as compliance, records management, and enterprise information governance.• Negotiate and close renewals and upsell opportunities, ensuring the clients receive optimal solutions for their evolving needs.

Education

• Roosevelt University

  Master's Degree, Integrated Marketing Communications

  2014 — 2016

• Central State University

  Bachelor of Arts (B.A.), Communication and Media Studies

  2006 — 2010

Skills

• New Media
• Digital Media
• Microsoft Office
• Sales
• Customer Service
• Social Media
• Management
• Team Building
• Business Development
• Marketing
• Broadcast
• Creative Strategy
• Leadership
• Video Production
• Event Management
• International Logistics
• Key Account Management
• Public Speaking
• Photoshop
• Marketing Communications
• Public Relations
• Customer Satisfaction
• International Shipping
• Business Strategy
• New Business Development
• Television
• Video
• Account Management
• Advertising
• International Sales
• Social Media Communications
• Lead Cultivation
• Event Planning
• Radio
• Journalism
• Final Cut Pro
• Corporate Social Media
• Strategic Public Relations Planning
• Special Events
• Supply Chain Operations