Terry Schulte

President of Operations and Customer Experience @Rise Headquarters

Calgary, AB, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jul 2025 — Present

President of Operations and Customer Experience @Rise Headquarters

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SKILLS

AviationManagement• Over 25 Years Airline Experience; Including Call Centre Manager, Manager Sched• Budget Experience for Front Line Contact Centre in Excessive of $40m• Culture Leader – Strong Beliefs in Corporate Culture and How IT Defines an Org• Expertise in Resolving Escalated Customer Service Issues, Through Strong Prese• Knowledge of Microsoft Office System (Including Microsoft Word, Microsoft ExceContact Center ManagementPeople CulturePerformance ManagementLeadershipCustomer ServiceChange ManagementCoachingMentoringPeople DevelopmentTeam ManagementProcess ImprovementInternal CommunicationsCall CentersRecruitingTrainingTeam LeadershipTeam BuildingOperations ManagementEvent Management

ABOUT TERRY SCHULTE

Senior leader with an extensive background in Customer Service, Standards and Procedures and People Development. A proven track record of leadership and coaching who creates motivated followership to ensure successful and sustainable organizational and cultural change. Decisive, logical and objective leader who thrives on practical problem solving by being directly involved and working with people. CORE COMPETENCIES INCLUDE: Forecasting/budgets Communication and Culture expert Performance management Change management Project Lead Guest Service

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