Terry Gardiner
VP Contact Center Strategy and Transformation @CIBC
Oakville, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Feb 2022 — Present
VP Contact Center Strategy and Transformation @CIBC
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Responsible for the operations, strategy and transformation program for CIBC\'s consumer contact centers.\\\\n- Customer Experience Strategy and Execution\\\\n- Conversational AI\\\\n- Customer Experience Technology Solutions
EDUCATION
1988 — 1992
Wilfrid Laurier University
Economics, Business, History
SKILLS
LeadershipManagementCustomer ServiceProcess ImprovementContact CentersOutsourcingTeam LeadershipCrmIntegrationCustomer ExperienceCall CentersSolution SellingTelecommunicationsCall CenterProgram ManagementCross-Functional Team LeadershipWirelessStrategyChange ManagementStrategic PlanningVendor Management
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