P. Terry Ciancio

About P. Terry Ciancio

I’m an IT leader who believes technology should make life easier — not more complicated.Over the years, I’ve seen that when you combine smart strategy, clear processes, and a people-first mindset, you can solve big problems with surprisingly simple solutions.I help organizations:Cut through complexity so technology is easier to manage and scaleStreamline operations to save time, money, and frustrationBuild strong, capable teams that are confident, adaptable, and ready for what’s nextWhether it’s preparing for a compliance audit, optimizing cloud infrastructure, or unifying processes across teams, my focus is always on clarity, efficiency, and delivering outcomes that stick.If you’re looking for someone who can bridge technical depth with strategic vision — and make technology flow more smoothly for everyone — we should talk.Core Focus AreasOperational Efficiency & Process SimplificationIT Strategy & RoadmappingCompliance & Security ReadinessMicrosoft 365 & Cloud ArchitectureTeam Leadership & DevelopmentInterestsContinuous learning, turning complex systems into simple ones, empowering others to do their best work, and finding new ways to make technology less intimidating and more impactful.

Experience

1. Director of Technology & Infrastructure

   Hocs Consulting Inc

   Mar 2015 — Present · New York, NY, US

   I deftly enhance the scalability of the client support model by implementing new policies, processes, and procedures. I skillfully cultivate relationships while identifying and resolving IT concerns to increase client retention and satisfaction. I efficiently manage third-tier IT support, internal and end-user training, network troubleshooting, and issue resolution.Key Achievements:• Establish standardized workflows for the client services team, resulting in a 50% increase in customer base in less than a year by developing procedures, designing policies, and implementing them.• Enhance infrastructure growth and development by restructuring the client services team. • Streamline the process of resolving client IT issues through process analysis and system improvement. Improve teams\' efficiency, scalability, and client focus by overhauling ticketing, remote management, and documentation systems.• Initiate IT stakeholder collaborations to prioritize new business opportunities while leveraging technology innovations to achieve strategic business objectives. • Lead the development and execution of an organizational hierarchy in response to business growth.

Skills

• Project Coordination
• Software Documentation
• System Deployment
• Group Policy
• Project Planning
• Project Delivery
• Security
• Windows 7
• Leadership
• Team Leadership
• Windows
• System Administration
• Sql
• Visio
• Enterprise IT Infrastructure
• IT Management
• Labtech
• Project Portfolio Management
• Project Management
• Microsoft Office
• IT Infrastructure Management
• Technical Recruiting
• Os X
• Networking
• Mac
• IT Infrastructure Design
• Troubleshooting
• Active Directory
• Windows Server
• Technical Support
• Business Analysis
• Microsoft Exchange
• IT Infrastructure Operations