Terry Wilmore

About Terry Wilmore

I’m an HR Leader and People Operations Partner who thrives at the intersection of business strategy, organizational design, and human potential.Across my career — and especially in my time at Capital One — I’ve built a reputation as a trusted thought partner to executives and people leaders navigating complex change. I love connecting big‑picture strategy to everyday execution, building cohesion across matrixed organizations, and helping leaders and teams perform at their highest level. I believe deeply in a growth mindset — that learning agility drives both individual and organizational success. I’m constantly exploring new ideas, new tools, and new ways of working, because curiosity and adaptability are what keep people and businesses moving forward. I’m also passionate about how technology and inclusivity shape the future of work. I actively use AI tools like Gemini and custom GEMs to streamline HR operations and create smarter, more human‑centered ways to deliver results. My guiding principles: clarity, connection, and courage — leading with purpose, coaching with empathy, and always staying ready for what’s next.

Experience

1. Senior Human Resources Consultant

   Capital One

   Nov 2019 — Present · US

   HR Leader and People Operations Partner who connects strategy to execution, helps leaders navigate change, and builds cohesive, high-performing organizations. Passionate about designing simpler, smarter ways to work — blending people insight, data, and AI tools to drive performance, growth, and belonging.

Education

• Salisbury University

  BA, Education, History, Communications

  1991 — 1995

• Wilmington University

  Special Education and Teaching

Skills

• Call Centers
• Loan Origination
• Consumer Lending
• Portfolio Management
• Customer Experience
• Loans
• Vendor Management
• Financial Services
• Project Management Office (Pmo)
• Banking
• Risk Management
• Team Management
• Business Relationship Management
• Agile Project Management
• Credit Analysis
• Retail Banking
• Business Process Improvement
• Change Management
• Leadership
• Project Planning
• Mortgage Banking
• Process Improvement
• Employee Learning & Development
• Scrum
• Program Management
• Credit
• Forecasting
• Agile Methodologies
• Management
• Relationship Management
• Project Management
• Credit Risk
• Agile & Waterfall Methodologies
• Mortgage Lending
• Credit Cards
• Learning Management
• Financial Risk
• Business Requirements