Terry White

About Terry White

Overview: Provide strategy for customer and sales acquisition, client retention, growth, and profitability. Member of executive team, collaborating with other company officers to meet organization revenue and fiscal goals. Executive oversight of Operational and Sales team performance. Increase market share. Hunter of high value clients, cultivate and grow executive level client relationshipsSpecialties: Relationship building -Connecting people - Customer Solutions - Quality Assurance - Quality Control - Process Improvement - Audit Management - SOP Management - Identifying needs - Marketing - Customer Acquisition - Customer Retention - Customer Care Strategy - Operations Management - Sales Management - Business Development - Recruitment - Relationship Management - Training and Development - Sales Skills Training - Education - E-Learning - Customer Service Training - Client Services - Client Relationship Management - Customer Engagement - General Management - Branch Management - Project Management - Customer Care - Contact Center Management - Call Center Management - Operations Management - Human Resources Management - Recruitment - Staffing and Placement - Inside Sales Management - Outside Sales Management - Vendor Management - Senior Marketing - B2B Marketing - B2C Marketing- Manufacturing - Distribution - Facilities Management - Account Development - Marketing Management - Budget and Financial Management - Forecasting - Organizational Development - Workforce ManagementVerticals: Healthcare - Consumer Products - Pharmaceutical - Learning and Development-Hospital- Scientific Publication Planning - BPO - Outsourcing - Offshoring - SaaS - LMS - Energy - Financial - Mortgage - Banking - Telecommunications - Gift - Bridal - Manufacturing - Wholesale - Staffing and Placement - Publishing - Travel- Mass Transit - Law - Insurance - Event Planning

Experience

1. Director, Agent Services

   Liveworld

   Oct 2019 — Present

   LiveWorld is a social-first digital agency and software company with deep compliance, engagement, and insight expertise that helps brands spark emotional connections, build stronger customer relationships, and drive behavior change. We offer strategic, impactful creative, precise media targeting, responsive social moderation, AI-powered insights, and compliance support to drive and accelerate digital programs.We live at the intersection of bold creative that inspires human interaction and technology that enriches the customer experience.

Education

• Temple University

  Personal Interest, Radio and Television

• Penn State University, Marketing Management

  Certified - Marketing Management

• American Institute for Paralegal Studies

  Graduated - Certified Paralegal, Law

  1991 — 1992

• Penn State University, Human Resources

  Human Resources

Skills

• Customer Experience
• Contract Negotiation
• Recruitment
• Management Consulting
• B2b
• Account Management
• Outsourcing
• Performance Management
• Crm
• Employee Training
• Staffing
• Process Improvement
• Talent Acquisition
• Telecommunications
• Cross-Functional Team Leadership
• Inbound Marketing
• Leadership
• Coaching
• Lead Generation
• Long-Term Customer Relationships
• Vendor Management
• Saas
• Workforce Management
• Strategy
• Training
• Customer Satisfaction
• Call Center Development
• New Business Development
• Sales Management
• Forecasting
• Cold Calling
• Technical Support
• Contact Centers
• Telemarketing
• Call Center
• Management
• Team Building
• Team Leadership
• Solution Selling
• Operations Management