Terry Walls
Managing Director, Americas Leader - Digital Customer Service at EY Studio+
- Role
- Managing Director, Americas Leader - Digital Customer Service at Ey Studio
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Terry Walls
I Lead the Digital Customer Service Solution Portfolio for the Americas at EY. We\'re passionate about helping our clients transform their customer service from an \"after-thought\" cost-center to an \"insights-driven\" asset that (1) Reduces Customer Effort,(2) Delivers Business Value, and (3) Drives Profitable
Experience
Managing Director, Americas Leader - Digital Customer Service
May 2023 — Present · Atlanta, GA, US
I was recruited to Lead the Digital Customer Service Solution Portfolio for the Americas at EY. We\'re passionate about helping our clients transform their customer service from an \"after-thought\" cost-center to an \"insights-driven\" asset that (1) Reduces Customer Effort,(2) Delivers Business Value, and (3) Drives Profitable Growth.
Education
The University of Alabama
MA, Organizational Communication
Murray State University
BS, Organizational Communication
Skills
- Program Management
- Consulting
- Leadership Development
- Management
- Change Management
- Customer Relations
- Business Process
- Customer Experience
- Product Development
- Analysis
- Analytics
- Call Centers
- Business Development
- Management Consulting
- Business Process Improvement
- Call Center
- Strategy
- Leadership
- Crm
- Customer Service
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