Terry E. Rentz

About Terry E. Rentz

I will lead with integrity and respect for others through principled words, actions and…

Experience

1. Section Manager, State Farm Fire Field Hiring and Onboarding - Fire Deployed

   State Farm

   May 2018 — Present · US

   Leader of Fire (Homeowners & Commercial) Field Hiring and Onboarding Section charged with providing an environment where newly hired/new to role First Line Level Managers and Claim Specialists adopt State Farm culture to deliver remarkable customer experiences through quality property inspections, timely coverage decisions, accurate estimates, and easy to comprehend claim settlement explanations. Direct and coordinate hiring and onboarding practices resulting in the hiring of 2,500+ Claim Team Managers and Claims Specialists tripling the size of the field workforce. This reduced use of external resources positively impacting expense management and boosting focus on succession planning. Directed mass responses of Claims leaders and professionals to various high-profile weather events including Category 5 hurricanes, wildfires, and tornado outbreaks across the United States. Delivered quality claim handling results through effective alignment of skills and experiences to applicable causes of loss, use of technology to expedite claim handling, and collaboration with Agency, Public Affairs and Marketing. Responsible for more than $1 billion of issued indemnity payments.

Education

• Valdosta State University

  Bachelor’s Degree