Terry Murphy

About Terry Murphy

Terry Murphy joined Victoria as the Senior Vice President - Operations in June 2017 and is responsible for providing overall guidance, development, and supports various operational functions which include recruiting, credentialing, enrollment, malpractice, and scheduling through long-term process improvement and implementing internal procedures to ensure the highest level of excellence and customer service to our various sites services include Emergency Medicine and Hospital Medicine.Before joining the company, Terry spent thirty years with several large, national emergency physician management companies in various operational positions, including scheduling, recruiting, credentialing, payroll, provider enrollment, physician/employee relations, malpractice liability, operations trainer/educator, and human resources. Her experience in a myriad of operational positions ensures that VEA service lines continue to receive unparalleled service.Specialties: physician employee relations, process improvement, physician recruiting, credentialing and scheduling, management and education/training.

Experience

1. Office Manager

   Pediatrix Medical Group

   Nov 2024 — Present

   Handle high volume incoming calls.Responsible for insuring smooth clinic, patient and billing flow by greeting and directing patients to their various appointments.Review charts and insurance referrals/authorization and take appropriate action to assure proper maximal reimbursement.Verify insurance information, call for insurance authorization, patient address, telephone, etc.Responsible for scheduling new and follow-up appointments including patient testing.Identify and collect co-pays, deductibles and other

Education

• Texas State University

  BS, Social Studies

  1979 — 1983

Skills

• Patient Safety
• Interviews
• Employee Relations
• Strategic Planning
• Access
• Acls
• Disease Management
• Organizational Leadership
• Project Management
• Customer Service
• Leadership
• Jcaho
• Medical Compliance
• Talent Acquisition
• Practice Management
• Training
• Health Policy
• Radiology
• Acute Care
• Recruiting
• Healthcare Industry
• Performance Improvement
• Emergency Medicine
• Temporary Placement
• Process Scheduler
• Contract Negotiation
• Healthcare
• Process Improvement
• Employee Benefits
• Informatics
• Budgets
• Physician Relations
• Onboarding
• Physicians
• Revenue Cycle Management
• Medical Billing
• Healthcare Management
• Medicare
• Pediatrics
• Credentialing