Terry Moore

WORK HISTORY

EDUCATION

ABOUT TERRY MOORE

Customer Service skills and experience delivering outstanding customer success results; to include a focus on the overall customer experience, relationship management, retention and renewal. Technical background working in a customer service role supporting many different products and services. Customer Success experience working in a five-star hospitality environment supporting companies, associations, nonprofits, facilities and end users.Event Management experience delivering technology solutions working with hotels, event centers, planners, vendor partners and CEO’s for many of today’s leading companies. Making a personal connection and being a good listener have been instrumental in helping me build relationships, instill trust and deliver the best technology and service for the customer. Account Management for new and existing clients. Full lifecycle support; Needs discovery collaborator, intent listener and educator of service types. Create, customize and deliver proposals. Consultative sales experience upselling value added services. Customer focused utilizing every touch point and interaction to develop and maintain customer relationships. Ensure quality of service and meet deadlines while keeping costs in-line with budget goals. Create and deliver monthly service, revenue and financial presentations to key stakeholders. Director and customer experience professional, Team Leader, Mentor, and Coach. Multiple location and facility support in a hospitality environment. Collaborator and team player working alongside other department managers and associates to deliver best-in-class service to guests. Seamless integration of services with vendors and as a vendor to provide event technology solutions including HSIA managed services. Trusted customer resource and first responder to client issues. Manage Ambiguity, monitor NPS results and ensure customer satisfaction. Train, motivate and empower team members and associates. Recognize and celebrate success. Approve payroll, enforce company HR policies. Support Sales and Marketing initiatives and perform regular P&L reviews for accuracy and improvement.