Terry Mamula

Underwriting Team Lead @Carvana

Manage a team of 25-30 Underwriting agents for vehicle procurement•Develop and provide training to the team, expanding their knowledge in the underwriting process•Develop troubleshooting techniques to resolve common issues and questions from the client and theteam•Analyze call center data, call flow - focus on improving performance and processes to minimizeunderwriting challenges•Engaged in strategic planning to ensure profitability while maintaining professional workingrelationships with the client and team•Used performance management tools to review account activity with underwriters to improveturnaround time and client satisfaction