Terry Lynch

About Terry Lynch

Healthcare consultant focused on the area of patient experience of care, specifically survey design, implementation, data interpretation and analysis, and implementation of best practices for operational improvement and revenue enhancement. Experienced hospital operations director responsible for Patient Relations and Volunteer functions. Specialty skills: Communication; especially presentation, planning/analysis, writing, editing, and training.

Experience

1. Manager, Guest Relations and Patient Experience

   Main Line Health

   May 2025 — Present · Bryn Mawr, PA, US

   Responsible for the Patient and Guest Relations function at Bryn Mawr Hospital and Lankenau Medical Center. Primary functions and roles include: Strategic partnership with system PX leadership, as well as senior leadership and management teams on data analysis and performance improvement efforts; management of patient and community feedback, and resolution and escalation of complaints and grievances, including supervision of Patient Experience navigators and Emergency Department Ambassadors. Operational liaison to third-party vendors for patient experience surveys as well as support services for patient and guest access.

Education

• University of Notre Dame

  B.A., history, English

  1985 — 1989

• University of Pennsylvania

  M.S. Ed., secondary education

  1995 — 1997

Skills

• Training
• Policy
• Organizational Development
• Nonprofits
• Process Improvement
• Business Process Improvement
• Healthcare Information Technology
• Team Building
• Newsletters
• Nonprofit Organizations
• Healthcare Information Technology (Hit)
• Data Analysis
• Strategic Planning
• Internal Communications
• Healthcare
• Hospitals
• Human Resources
• Event Planning
• Recruiting
• Patient Satisfaction
• Public Speaking
• Healthcare Management
• Editing
• Fundraising
• Project Planning
• Leadership
• Budgets
• Community Outreach