Terry Joyce
Associate Director, Global Customer Service - Training, Quality and Coaching
- Role
- Associate Director, Global Customer Service - Training, Quality and Coaching at Wayfair
- Location
- Portland, ME, US
- LinkedIn followers
- 500 followers
Experience
Associate Director, Global Customer Service - Training, Quality and Coaching
Oct 2018 — Present · ME, US
Lead Customer Service Training and Development strategy and execution for North America including- Instructional Design group building onboarding and upskill curricula, as well as change management eLearning content development- Training Delivery teams across 8 North America contact center locations - Virtual Training Delivery teams supporting Wayfair\'s remote work from home customer support - Leadership Development group teaching management onboarding and leadership development competencies - Collaborative global training alignment with counterparts in EU customer service.
Education
University of Maine
BA, Sociology
2002 — 2006
Thomas College
MBA, Human Resource Management
2010 — 2012
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