Terry Jinn
Service Desk Lead @Prudential Financial
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WORK HISTORY
Service Desk Lead @Prudential Financial
Newark, NJ, US
Supporting Advertising and Marketing departments at Newark, NJ headquarters and assisting technicians worldwide-Specializing in supporting the Macintosh platform-Hardware support of Macintosh & Windows desktops, laptops and iOS mobile devices-Software support for MacOS, Windows 10/11, Microsoft Office 365, Microsoft Teams, Adobe Creative Cloud, Adobe Acrobat DC, Extensis Connect Fonts, Ivanti VPN, Omnissa Horizon-Administration of Xinet DAM server, Telestream Vantage server, MediaOcean accounts, and Adobe Enterprise licensing. User account administration using Active Directory and Entra. Mac administration via JAMF Pro-Remote support utilizing Bomgar/Beyond Trust and Nexthink-Certified Nexthink Professional in IT Support
EDUCATION
Ithaca College
Bachelor of Science
SKILLS
ABOUT TERRY JINN
IT at Prudential Financial
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