Terry Engelhart
Director of Operations @ Mortgage Connect LP | Collaborative Problem Solving
- Role
- Director of Operations On-site Manager at Mortgage Connect, LP
- Location
- Carrollton, TX, US
- LinkedIn followers
- 500 followers
About Terry Engelhart
With over 13 years of experience in mortgage operations, I currently lead as Director of…
Experience
Director of Operations On-site Manager
Apr 2014 — Present · Dallas-Fort Worth, TX, US
Manage a team consisting of various departments on multi-lender specific accounts on a national origination program for various loan transactions.Address work load issues within teams/clients and propose and implement efficiency Participate in the interviewing process and play a role in the hiring/firing process.Manage employee attendance (vacations/call-offs) and review and signoff on timesheets for payroll functions. Review staffing requirements within their teams/clients and justify additional staffing needs (forecast work volumes, etc.) with executive management.Manage work load issues and implement efficiency initiatives along with coaching and skill enhancement to individuals along with the team as deemed necessary.Administer performance management planning and review process which each individual subordinate which includes three team leads.Manage the teams’ productivity as a whole to ensure client/borrower satisfactionIdentify escalations and various client related issues and manage a specialized team with the objective to follow up and resolve these issues efficiently.Streamline and identify new processes to improve title clearance, searches, CDF, disbursement and policy issuance timeframes as well as production numbers.Create training manuals and SOPs for various departments and functions.Attend conference calls and marketing visits and coordinate items to be addressed with the client.Responsible for developing partnerships with clients and various vendors.
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