Terry Burke
Executive Vice President and General Manager, eCOA at Clario
- Role
- Executive Vice President and General Manager, Ecoa at Clario
- Location
- Wayne, PA, US
- LinkedIn followers
- 500 followers
Experience
Executive Vice President and General Manager, Ecoa
Sep 2022 — Present
Responsible for the commercial, operational, science and process improvement teams for Clario’s eCOA business unit. Leading the respective growth, commercial strategies, product development, value achievement, and performance, as well as strategic customer relationships. Managing team of over 1500 people.Responsibilities:• P&L ownership of eCOA business unit including commercial, operations, science and process improvement teams.• Specialize in accelerating sales, driving broad organization transformation, workforce optimization, improving customer satisfaction and bringing new products to market.• Create a vision for long term commercial growth with operational support plans.• Experience in identifying and integrating M&A opportunities that lead to value creation and customer expansion.• Lead and proactively manage margin expansion projects. Overall gross margin has improved by over 40% in the past three years.• Developed initiatives to improve customer satisfaction scores. Over the past 2 years, scores have improved by over 13%. Key accomplishments:• 2025 results, annual revenue growth of over 6% and EBITDA growth of 10% YOY. Acquired and integrated the WCG eCOA assets with minimal employee turnover while maintaining all customer relationships. • 2024 results, growth in bookings of 11%, revenue 5% and EBITDA 13% YoY. Developed and closed several enterprise strategic deals (two large pharma and two top 5 CROs) and launched a biotech initiative to accelerate bookings/revenue growth. • 2023 results, growth in bookings of 15%, revenue of 6% and EBITDA of 6% YOY. Initiated a successful commercial project to remove “hold” status for top pharma customers to increase bookings/revenue. Started a workforce optimization plan within operations to right shore to lower cost locations to improve margins.
Education
La Salle University
Master of Business Administration - MBA
Lafayette College
BA, Economics
1988 — 1992
Skills
- Sales Management
- Hospitals
- Consultative Selling
- Medical Devices
- Healthcare
- Capital Equipment
- Product Launch
- Oncology
- Cross-Functional Team Leadership
- Sales
- Selling
- Sales Operations
- Pharmaceutical Industry
- Market Development
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