Terry Ayers
Retired from MCPc
- Role
- Business Solution Project Manager at MCPC
- Location
- Akron, OH, US
- LinkedIn followers
- 500 followers
About Terry Ayers
IT Project, Program and Service Delivery Manager with experience in total print management, retail, banking, and commercial environments. Proven and successful project manager with expertise in the areas of networking, network management, server, desk top and point of sale rollouts in domestic and global markets. Particularly effective in crisis management, root cause analysis and correction of failing projects and IT service delivery functions. Expertise extends to correction of both financial and service delivery failures.Unisys Certified Client Service Account Rep, 1992PMP through PMI, 2004 to presentUnisys Six Sigma Lean White Belt, 2005Unisys Total Quality Management, 1992 ITIL Foundations Certification through EXIN, 2007ITIL Foundations Certification V 2011 through Loyalist, 2012Specialties:• Global Systems Support • Multi-vendor Systems• Help Desk / Service Desk • Incident and Problem Management• Project Resource Staffing / Selection• Team Supervision and Management• ITIL Service Management Processes• Scope and Change Management• Microsoft Word, Excel, Visio, Outlook and Project• Leadership, Coaching and Team Building • Process Improvement• Technical Documentation• Electrical and Data Cabling • Vendor / Subcontractor Management• Total Print Management
Experience
Business Solution Project Manager
Jan 2013 — Present · Cleveland, OH, US
Project Manager for ConnectWise and Quosal implementation. Audit documentation and processes, perform root cause and recommend changes.Drafted Change Management Process and appointed to the Change Manager role.
Education
Electronics Technology
Diploma, Electronics Technology
1969 — 1971
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