Terri Shepherd
Customer Success Leader | Partner Development | Success at Scale
- Role
- Director, Strategic Customer Engagement Programs at Workday
- Location
- Bend, OR, US
- LinkedIn followers
- 500 followers
About Terri Shepherd
I loved playing Tetris growing up: the higher the level, the faster the pieces fell, the better. I still love Tetris. I didn’t realize until I got older that my love for Tetris is likely because that’s just how my brain naturally works. I visualize complex business problems like a game of Tetris. I thrive in a fast-paced environment, with complex business problems to piece together. I love the challenge, I welcome the anticipation, and I can’t wait to strategize and build a plan about what piece could possibly come next. I began my career in enterprise software at one of the largest technology companies in the world. I know how to navigate corporate culture and strengthen cross-functional relationships. I solved tough business problems and improved the efficiency of my organization while increasing the quality our products. More recently, I shifted from product development to product delivery in the world of start-ups. I love the pace of rapid change! I specialize in customer success, value realization, adoption strategies, and new solution development. I am an innovator, a global leader, a business transformation strategist, and an organizational change expert. I also like to think I am funny, good-natured, scrappy and a team B2B, Leadership, Innovation, Team Development, Customer Success, Channel Partners, Value Achievement, Organizational Change, FinTech, B2B Consulting, Procure-to-Pay Transformation, Risk Planning, Public Speaking, Tetris Aficionado
Experience
Director, Strategic Customer Engagement Programs
Apr 2021 — Present
Education
University of Minnesota
B.S.
Skills
- Technical Writing
- Content Management
- User Experience
- Change Management
- Program Management
- Strategy
- Marketing Communications
- Supplier Enablement
- Consulting
- Working Capital Management
- Requirements Analysis
- Agile Project Management
- Professional Services
- Sdlc
- Enterprise Software
- Procure-to-Pay
- Strategic Content Development
- Management
- Saas
- Process Improvement
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