Terri Cook
Sr Operations Consultant @Fagan Consulting
Fond du Lac, WI, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Feb 2024 — Present
Sr Operations Consultant @Fagan Consulting
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Milwaukee, WI, US
Oversee customer service and collection operations in a company specializing in providing a full line of services to municipalities and toll providers across the nation.
SKILLS
Project ManagementWorkforce ManagementCall CenterCustomer RetentionCustomer ServiceCo-LocationTrainingCustomer SatisfactionCall Center DevelopmentOutsourcingCustomer ExperienceTelemarketingPerformance ManagementCrmContact CentersTelecommunicationsVoipAcdTroubleshootingLeadershipInbound MarketingCall CentersProgram ManagementRecruitingTechnical SupportBroadbandProcess ImprovementIvrCoachingManagementQuality Assurance
ABOUT TERRI COOK
Over the course of my career I have been at the helm of strategies, operations, programs,…
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