Terri Gillenwater

WORK HISTORY

EDUCATION

ABOUT TERRI GILLENWATER

Accomplished healthcare professional with diverse leadership experiences at leading edge healthcare organizations. Demonstrated ability to integrate quality principles and tools with a focus on outcomes, sustainability, and patient safety. Deliver expertise in change management, problem solving, and maximizing value by incorporating the voice of the customer and staff at all levels. Additional specializations include: 1.) Designing and implementing robust quality and patient safety programs at the hospital and system level to promote a culture of safety and high reliability. 2.) Creating solutions for complex organization wide health care challenges. 3.) Providing strategic direction and oversight of healthcare accreditation and regulatory compliance programs. 4.) Developing policies, procedures, and training to ensure full compliance with accreditation, licensing, and clinical regulatory requirements. 5.) Coordination and oversight of medical staff practice evaluation including Ongoing Professional Practice Evaluation (OPPE) and Focused Professional Evaluation (FPPE). 6.) Providing direction of processes for monitoring, measuring, and assessment of patient care and support systems to achieve high quality, safe, cost effective healthcare services. 7.) Leading and facilitating Root Cause Analysis (RCA), Apparent Cause Analysis (ACA) and Proactive Risk Assessment/Failure Mode Effects Analysis (FMEA) related to clinical performance improvement and patient safety. 8.) Facilitation and oversight of performance improvement, quality management, and patient safety initiatives utilizing Plan-Do-Study-Act (PSDA), and Lean and Six Sigma methodologies.