Terri Elliff
Service Delivery Manager at CBTS
- Role
- Service Delivery Manager at CBTS
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Terri Elliff
An experienced business leader with success in Contact Center Operations, Vendor Management, Outsourcing, Business Process Redesign, Project Management, and Technology Implementation as demonstrated by progressive position growth. A results oriented project manager who exceeds organizational goals by thinking strategically, while also managing details to ensure effective implementation. An excellent communicator and collaborator who works inclusively within the organization to embrace change and drive efforts to improve service and reduce costs.
Experience
Service Delivery Manager
Aug 2016 — Present
Education
Gannon University
Bachelor of Business Administration (BBA)
Xavier University
Master of Education (MEd)
Skills
- Project Management
- Call Center
- Customer Service
- Strategic Planning
- Customer Satisfaction
- Training
- Outsourcing
- Business Process
- Operations Management
- Customer Experience
- Crm
- Business Process Improvement
- Forecasting
- Contact Centers
- Team Leadership
- Integration
- Microsoft Office
- Sales
- Leadership
- Call Centers
- Program Management
- Vendor Management
- Strategy
- Account Management
- Change Management
- Business Analysis
- Process Improvement
- Cross-Functional Team Leadership
- Coaching
- Management
- Team Building
- Budgets
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