Terri Deloach

About Terri Deloach

Committed, forward-thinking senior administrator leveraging advanced knowledge of…

Experience

1. Sr Manager Patient Experience Design and Improvement

   Ut Physicians

   Dec 2021 — Present · Houston, TX, US

   Serve as an expert in designing patient experiences, using a vast array of process improvement tools to create for implementation at the practice plan. Created patient experience microlearning training modules that align with patient experience standards foundational to patient experience goal improvement. Leads cross-functional teams in designing patient experiences that are effective and operational for the practice. Work with Clinic leadership to enhance the patient experience across departments and design innovative service for new models of health care delivery. Manages Patient Experience Outreach Advisory team including recruiting and selection; hiring and termination, training, development, mentoring, counseling, performance evaluations, and salary planning.

Education

• Texas Women's University

  MBA, Business Administration and Management

  2012

• University of Houston-Downtown

  BS in Social Sciences, Psychology, Sociology, Philosophy

  1997

Skills

• Market Planning
• Sales
• Public Relations
• Competitive Analysis
• Business Strategy
• Marketing
• Process Improvement
• Leadership
• Project Planning
• Leadership Development
• Sales Management
• Sales Operations
• Pricing
• Account Management
• Nonprofits
• Integrated Marketing
• Product Development
• Analysis
• Budgets
• Budgeting
• Management
• Healthcare
• Business Development
• Team Leadership
• Strategic Planning
• Cross-Functional Team Leadership
• Fundraising
• Marketing Strategy
• Strategy
• Training
• Program Management