Terricia Iglesias

Fitness Center Director @Arch Amenities Group

Phoenix, AZ, US

Responsible for the daily operations of the facility including: implementing marketing and sales strategic plans, training and scheduling staff, processing payroll, sales and marketing of memberships, facility management and maintenance, supervising the staff in each area of the facility, ensuring the highest levels of guest satisfaction are attained, and using the ability to lead and motivate staff to achieve goals and exceed guest expectations• Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations templateDevelops, through use of a template, a monthly and yearly management report outlining key facility statistics and a summary of daily operations• Reports any current or future concerns and, with Operation Director\'s approval, forwards recommended changes to the client• Submits all paperwork and financial reporting, including payroll, in accordance with Arch Amenities Group policy• Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair• Maintains a preventative maintenance schedule for exercise equipment• Ensures fiscal responsibility through efficient scheduling of department and/or facility and, when necessary, makes changes to stay within budgetary guidelines• Maintains a monthly inventory of supplies, equipment, and or products• Writes articles or press releases for the facility, when applicable• Creates a team of service providers to meet all aspects of professionalism and service demands• Maintains a fully staffed department and/or facility by recruiting, interviewing, hiring, and training all staff• Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops

Florin High

Diploma

Arizona State University

Graphic Information Technology, Graphic Design, Marketing

Consumnes River College

Associate of Arts (A.A.), Language

Central Arizona College

Associates of Applied Science, Graphic Design

Christensen Middle

ASB/Leadership

Rio Salado College

Associate of Arts and Sciences (A.A.S.), Graphic Design