Terricia Iglesias

About Terricia Iglesias

I am here to learn, grow, lead and serve

Experience

1. Fitness Center Director

   Arch Amenities Group

   Jun 2022 — Present · Phoenix, AZ, US

   Responsible for the daily operations of the facility including: implementing marketing and sales strategic plans, training and scheduling staff, processing payroll, sales and marketing of memberships, facility management and maintenance, supervising the staff in each area of the facility, ensuring the highest levels of guest satisfaction are attained, and using the ability to lead and motivate staff to achieve goals and exceed guest expectations• Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations templateDevelops, through use of a template, a monthly and yearly management report outlining key facility statistics and a summary of daily operations• Reports any current or future concerns and, with Operation Director\'s approval, forwards recommended changes to the client• Submits all paperwork and financial reporting, including payroll, in accordance with Arch Amenities Group policy• Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair• Maintains a preventative maintenance schedule for exercise equipment• Ensures fiscal responsibility through efficient scheduling of department and/or facility and, when necessary, makes changes to stay within budgetary guidelines• Maintains a monthly inventory of supplies, equipment, and or products• Writes articles or press releases for the facility, when applicable• Creates a team of service providers to meet all aspects of professionalism and service demands• Maintains a fully staffed department and/or facility by recruiting, interviewing, hiring, and training all staff• Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops

Education

• Florin High

  Diploma

  2006 — 2008

• Arizona State University

  Graphic Information Technology, Graphic Design, Marketing

  2016 — 2022

• Consumnes River College

  Associate of Arts (A.A.), Language

  2010 — 2010

• Central Arizona College

  Associates of Applied Science, Graphic Design

  2014 — 2016

• Christensen Middle

  ASB/Leadership

  2000 — 2004

• Rio Salado College

  Associate of Arts and Sciences (A.A.S.), Graphic Design

  2015 — 2017

Skills

• Payroll
• Microsoft Outlook
• Banquets
• Catering
• Adobe Acrobat
• Customer Service
• Hotels
• Hotel Management
• Google Maps
• Renovation
• Adobe Illustrator • Photoshop • Lightroom • Dreamweaver • Html5 • Css3 • Windows Xp • Microsoft Office • Word • Excel • Powerpoint • Outlook • Oracle • Opera • Galaxy • Lightspeed • Squirrel
• Youtube
• Entertainment
• Telephone Skills
• Powerpoint
• Microsoft Excel
• Budgets
• Food
• Microsoft Word
• Hospitality Industry
• Accounts Receivable
• Hospitality
• Social Media
• Opera
• Social Networking
• Team Building
• Fundraising
• Meeting Planning
• Adobe Photoshop
• Adobe Illustrator
• Microsoft Office
• Sales
• Marketing
• Dance
• Training
• Customer Satisfaction
• Convention Services
• Outlook
• Administrative Assistants
• Photoshop