Terri Shapuras

Product Manager - Operations Engineering & Automation @AT&T

Houston, TX, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Jan 2022 — Present

Product Manager - Operations Engineering & Automation @AT&T

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EDUCATION

1995 — 1999

University of South Florida

B.S., Economics

SKILLS

Service DeliveryBusiness AnalysisStrategyMs ProjectProduct ManagementTeam LeadershipCustomer ExperienceProgram ManagementProjectsTrainingBusiness Process ImprovementService ManagementOn-Line TrainingSalesProject PlanningTelecommunicationsSales ProcessChange ManagementManagementTeam BuildingCrmVendor ManagementPmpLeadershipOutsourcingE-LearningProject ManagementProcess ImprovementContact CentersCross-Functional Team LeadershipCall CentersSix SigmaCustomer Service

ABOUT TERRI SHAPURAS

Strategic marketing, communications, operations, and organizational development background. Self-motivated, innovative and goal-oriented management professional committed to organizational success. Expertise are as follows: Client services management Content strategies Content management Employee training and certification program development Training operations User experience design Business communications Marketing and customer communications Executive communications Web design and development Process and development management Negotiation skills Consultation management Program and project management Brand management Customer experience programs Data analysis Strategic thinking Takes smart, calculated risks

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