Terri Hoffman
SVP, Senior Director Branch Operations Support at First Citizens Bank
- Role
- SVP, Senior Director, General & Commercial Bank Operations Support at First Citizens Bank
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
Experience
SVP, Senior Director, General & Commercial Bank Operations Support
Jan 1996 — Present
Responsible for the centralized management of all branch operations functions for the Bank, providing consistent oversight and support with focus on compliance, risk mitigation and loss prevention. Through direct leadership provides consistent application, measurement, and communication of the Banks operations policies and procedures. Analyzes branch operations trends and service statistics to recommend improvements and/or changes to enhance branch effectiveness and profitability in alignment with the overall branch delivery channel strategy. Ensures technical and operations support needs for all branches.
Education
The University of North Carolina at Chapel Hill
Bachelor of Arts (B.A.), Economics
Pfeiffer University
Master of Business Administration (M.B.A.), MBA
Skills
- Procedure Development
- Strategic Planning
- Small Business Lending
- Retail Banking
- Sales Operations
- Banking
- Vendor Management
- Procedure Creation
- Risk Management
- Financial Services
- Business Process Improvement
- Strategic Communications
- Process Improvement
- Credit
- Consumer Lending
- Operations Management
- Relationship Management
- Leadership
- Project Implementation
- Internal Communications
- Business Strategy
- Change Management
- Commercial Banking
- Disaster Recovery
- Commercial Lending
- Business Relationship Management
- Management
- Program Development
- Policy Writing
- Loans
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