Terri Hill

About Terri Hill

As a Service-Centric Director diversely experienced in developing technology-based strategies, I offer a deep background transforming service-oriented Professional Services work teams within fast-paced growth environments and global organizations more efficient work processes, tools & templates to maximize project margins and drive customer satisfaction. Responsibly managing revenue targets, profitability, quality solutions-delivery, client satisfaction and time-to-value, I excel in advancing business effectiveness of Professional Services via results-driven leadership and expertise.As a skilled operational strategist, I execute strategy planning and agile project management to implement a system of metrics, tools, and processes that drive productivity and accountability ensuring on-time and on-budget project delivery through exceptional account and portfolio oversight.Dedicated to building peak-performing tech-service organizations with top-notch satisfaction delivery, I build solid client relationships by understanding the customer’s business, defining clear goals and objectives and creating strategic, long-term roadmaps. I am a: PROCESS OPTIMIZER - Driving enterprise-wide roadmaps and key performance indicators (KPI’s). Big picture mindset to deliver enterprising solutions, strategies, and improvements. CULTURE SHAPER - Strong initiative-taker and with a ‘do what it takes’ mindset to align with business and client goals. TEAM & TALENT DEVELOPER - Leading with diversity, equity, and inclusion to hire and grow talent into cohesive, high performing delivery teams. PRAGMATIC PROBLEM-SOLVER – Leveraging agile and/or waterfall methodologies depending on client needs, thinking out of the box to satisfactorily resolve delivery issues.Technologies: Software-as-a-Service (SaaS)| Salesforce | Professional Services Automation (PSA)| Software Development Lifecycle (SDLC)| Program Development Lifecycle (PDLC)| Enterprise Resource Planning (ERP)| Solutions & Service-Oriented Architectures | Data Migration, Integration, & Configuration\"I have an innate skill of learning new technologies, skills and applications extremely quickly. Whatever I don\'t know.I will teach myself.\"

Experience

1. Principle Project Manager

   Kantata

   Jul 2024 — Present

Education

• Stetson University

  Bachelor of Business Administration (BBA), Business/Marketing

  1984 — 1988

Skills

• Project Management
• Salesforce.com
• Customer Service
• Salesforce.com Implementation
• Salesforce.com Administration
• Strategic Planning
• Project Planning
• Software Development Life Cycle (Sdlc)
• Operations Management
• Consulting
• Crm
• Itil
• Business Process Improvement
• Budgeting
• Contract Management
• Team Leadership
• Integration
• Sdlc
• Enterprise Software
• Troubleshooting
• Program Management
• Vendor Management
• Customer Relationship Management (Crm)
• Change Management
• Risk Management
• Technical Support
• Business Analysis
• Marketing
• Budget
• Process Improvement
• Networking
• Ms Project
• Management
• Team Building
• Microsoft Office