Terri Cochran
Cloud Collaboration Customer Success Manager at Cisco Systems
- Role
- Senior Customer Success Manager at Cisco
- Location
- Thousand Oaks, CA, US
- LinkedIn followers
- 500 followers
About Terri Cochran
Experienced Customer Success Manager with a demonstrated history of working in the Cloud…
Experience
Senior Customer Success Manager
Dec 2014 — Present · US
Partner closely with enterprise customers in solving their challenges and achieving their goals through adoption of our cloud collaboration solutions. Working with the customer to gain an in depth understanding of their industry, business and initiatives by taking a consultative approach to solving their business challenges. Own and support the customer lifecycle of onboard, adopt, expand and renew. Identify opportunities for up-selling and cross selling cloud collaboration products and services. Building and maintaining relationships at every level of the enterprise virtually and onsite if applicable. Review regular reporting to customers through analysis of usage to see if the pre-defined metrics for success have been achieved.
Education
California Polytechnic State University-San Luis Obispo
Business
Skills
- Sales Operations
- Project Management
- Unified Communications
- Collaboration Solutions
- Web Conferences
- Sales
- Solution Selling
- Webex
- Audio Conferencing
- Strategic Partnerships
- Sales Process
- Lead Generation
- Video Conferencing
- Salesforce.com
- Webcasting
- Enterprise Software
- Webinars
- Account Management
- Managed Services
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