Terri Boykin

About Terri Boykin

Senior technical communicator who can create concise, engaging content for busy end users, with expertise in:Complex content creation - SME interviews - Content Management Systems - Interpersonal communication - Information architecture - Topic-based writing - Project and team management - User analysis - Usability - Minimalist writing - International teamwork - Cybersecurity - SaaSProficient in MadCap IXIA CCMS, Adobe Acrobat, Microsoft 365, Google Workspace, SharePoint, SDLC, Iterative development, Jira

Experience

1. Senior Technical Writer

   Owl Cyber Defense

   May 2024 — Present · US

Education

• North Carolina Central University

  BA, English/Journalism

• Lynda.com Premium

  Foundations of Programming: Fundamentals

• North Carolina State University

  MS, Technical Communication

• South Granville High

  High School, General education

Skills

• Project Management
• Robohelp
• Information Design
• Instructional Design
• Management
• Visio
• Adobe Acrobat
• International Relations
• Usability
• Training
• Remote Support
• Information Development
• Guides
• Framemaker
• Technical Communication
• Cms
• Release Notes
• Darwin Information Typing Architecture (Dita)
• Editing
• Technical Writing
• Technical Editing
• Reference Manuals
• Content Development
• Manuals
• Online Help Development
• Xmetal
• Information Mapping
• Technical Documentation
• Telecommunications
• Usability Testing
• Dita Xml
• Technical Training
• Information Architecture
• Software Documentation
• Single Sourcing
• Content Management
• Document Management
• Sgml
• Dita
• Structured Authoring