Terrence Southward
Director of Business Operations @Ochsner Health
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WORK HISTORY
Director of Business Operations @Ochsner Health
Led the implementation and opening of start-up Medicare Advantage plan operations. Oversee vendor relationship and operations performance, ensuring adherence to plan contract/statement of work. Provide vision, strategy and leadership for the plan’s Project Management Office. Coach, mentor and develop direct staff as well as develop subordinate management staff within the health plan.
EDUCATION
Millsaps College
BBA, Business Administration
SKILLS
ABOUT TERRENCE SOUTHWARD
A healthcare operations executive professional with substantive well-rounded Medicare/Medicaid/Managed Care/Commercial background, my key strengths include healthcare operations and managing enterprise-wide projects involving multiple business lines and technologies. I am known for possessing a thorough understanding of healthcare delivery, government and private carrier healthcare programs, and related compliance matters. Throughout my career, I’ve built and led teams that consistently met/exceeded Operations contract and/or Service Level performance standards. Equally important, I am adept in communicating, leading and influencing in a matrixed environment and representing my company externally.A few examples of my contributions: Drove strategic initiatives and projects that supported 2X growth in 5 years. Rescued 3 top BPO customer accounts and improved SLA performance 45%.Turned around claims operations achieving 100% contract compliance.Cut call center turnover in half and achieved 96% of service goals.Technical skills inventory: Optimization and utilization of call center technologies such as IEX and CentreVu Supervisor; CRM applications; claims processing applications such HPBSS, QNxT and POWERStepp.
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