Terrence C.

About Terrence C.

I am a technology sales professional with a background in leading people, managing complex stakeholder environments, and helping clients adopt tools that improve outcomes. As an Army Veteran with global experience, I’ve spent my career operating where clarity is limited, expectations are high, and trust is essential — skills that translate directly to customer‑facing technology roles. Before Cisco, I worked closely with diverse client populations and technical volunteers to implement digital tools supporting individual tax preparation. This included helping clients facing significant barriers (such as homelessness or lack of banking access) adopt new workflows, while also enabling highly technical and academic professionals to understand systems, processes, and mission value. That experience sharpened my ability to drive technology adoption, align stakeholders, and deliver results across a wide range of users. At Cisco, I am a Military in Sales and Leadership (MISL) Fellow aligned to customer‑facing sales teams, gaining exposure to account strategy, solution positioning, and cross‑functional collaboration with Account Executives and Solutions Engineers. I bring a relationship‑driven, customer‑focused mindset centered on trust, curiosity, and outcomes. Across my career, I’ve consistently led through ambiguity, influenced without formal authority, and collaborated across cultures and organizations — from operational environments in the Middle East and Europe to large‑scale digital programs during periods of rapid change. Core strengths include:• Customer‑focused relationship and stakeholder management• Solution‑oriented problem solving• Cross‑functional collaboration• Executive communication and data storytelling• Leading people and programs through change I’m continuing to grow in technology sales and customer‑facing roles where relationship management and execution matter most. If you value clarity, trust, and customer outcomes, I’d welcome the conversation

Experience

1. Exercise Designer

   First Army

   Jun 2022 — Present

   Led strategic design and execution of complex joint training exercises across the Middle East and Europe, aligning multinational stakeholders with evolving operational goals-Drove end-to-end program delivery for mission-critical readiness initiatives, enhancing performance and minimizing risk across reserve and national guard forces-Integrated operational intelligence with scenario development, ensuring exercises remained responsive to current global conflict environments-Influenced outcomes without formal authority by fostering alignment among Pentagon stakeholders, theater SMEs, and international partners-Promoted adoption of digital tools (e.g, Joint Training Tool), driving process efficiency and standardization across geographically dispersed teams.

Education

• Western Washington University

  Bachelor's degree

  2005 — 2010

• Seattle University - Institute of Public Service

  Master of Nonprofit Leadership (MNPL)

  2014 — 2016

Skills

• Order Fulfillment
• Conflict Management
• Community Outreach
• Community Development
• Security Operations
• Office Administration
• Project Management
• Microsoft Office
• Corporate Security
• Order Processing
• Team Building
• Nonprofits
• Volunteer Management
• Pc Building
• Networking
• Problem Solving
• Dreamweaver
• Contract Negotiation
• Economics
• Event Planning
• Social Networking
• Multimedia
• Powerpoint
• Workflow Management
• Mail Merge
• Account Relationship
• Accurate Record Keeping
• Community Partnership Development
• Grant Writing
• Front to Back Office
• Strategic Planning
• Asset Protection
• Event Management
• Crisis Communications
• Zoho