Terrence Walters
Product Owner, IT Em & Rpa @Rogers Communications
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WORK HISTORY
Product Owner, IT Em & Rpa @Rogers Communications
Calgary, AB, CA
Responsible for maximizing the value of opportunities in ITEvent Management. Business rules are embedded in various monitoring and service management platforms. ensuring a holistic approach speeds service restoration, reduces alert fatigue, enables proactive healing and the ability to do more with less.As of May 2024, my role as Product Owner has shifted focus to West team\'s Robotic Process Automation. Priority is coordinating and reporting on the backlog of work for both UiPath and Resolve platforms as corporate integration continues.
EDUCATION
York University
Psychology
Southern Alberta Institute of Technology (SAIT)
Electronics
SKILLS
ABOUT TERRENCE WALTERS
I\'m obsessed with figuring out how things work, clarifying what\'s of real value, and improving workflow. While I have a wide range of technical knowledge, I make the most use of my people and process skills in successfully driving change.
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