Terrence Walters

Product Owner, IT Em & Rpa @Rogers Communications

Calgary, AB, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2023 — Present

Product Owner, IT Em & Rpa @Rogers Communications

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Calgary, AB, CA

Responsible for maximizing the value of opportunities in ITEvent Management. Business rules are embedded in various monitoring and service management platforms. ensuring a holistic approach speeds service restoration, reduces alert fatigue, enables proactive healing and the ability to do more with less.As of May 2024, my role as Product Owner has shifted focus to West team\'s Robotic Process Automation. Priority is coordinating and reporting on the backlog of work for both UiPath and Resolve platforms as corporate integration continues.

EDUCATION

1988 — 1992

York University

Psychology

1992 — 1993

Southern Alberta Institute of Technology (SAIT)

Electronics

SKILLS

IT Service ManagementBusiness AnalysisItilSharepointKepner-TregoeAnalysisProgram ManagementEnterprise Resource Planning (Erp)Data AnalysisWorkflow ManagementRequirements AnalysisProject PlanningProject ManagementPmoPmpSoftware DocumentationDisaster RecoveryIT ManagementDisaster Risk ReductionRequirements GatheringMs ProjectServer ArchitectureDatabasesLean ToolsProcess ImprovementSystems AnalysisBusiness Process ImprovementIntegrationIT StrategyErpMicrosoft ProjectVisio

ABOUT TERRENCE WALTERS

I\'m obsessed with figuring out how things work, clarifying what\'s of real value, and improving workflow. While I have a wide range of technical knowledge, I make the most use of my people and process skills in successfully driving change.

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Terrence Walters — Product Owner, IT Em & Rpa at Rogers Communications in Calgary, AB, CA | Unifers