Terrence Graves

About Terrence Graves

Highly skilled Quality Assurance Software Testing professional with 7+ years of experience driving software quality excellence, optimizing testing efficiency, and ensuring seamless system integration across complex software applications, including e-commerce platforms, logistics management systems, and mobile apps. Proven track record of collaborating with Agile teams, developing and executing comprehensive test plans, and applying industry best practices to enhance testing efficiency and effectiveness.

Experience

1. Quality Assurance Engineer

   FedEx

   May 2022 — Present · US

   Spearhead seamless logistics and transportation management by leveraging expertise in testing complex software applications, utilizing comprehensive manual and automated testing methodologies, and developing/executing manual, frontend, UX/UI functional test cases and test scripts in Agile Scrum and Hybrid environments.•Optimize API performance and reliability by conducting comprehensive API testing, ensuring 99.9% functionality, 99.5% reliability, and up to 30% performance improvement of APIs and message queues.•Drive software quality excellence by designing and executing comprehensive test plans, achieving high test coverage, identifying high-impact defects, and ensuring software stability and reliability through rigorous functional, regression, and integration testing.•Accelerate testing cycles by spearheading manual and automated testing efforts for multiple software releases, collaborating with cross-functional onshore and offshore teams to ensure timely delivery and high-quality products.•Revolutionize testing efficiency by harnessing the power of automation with Selenium and Appium, and supercharging testing processes with customized scripts that drive 15% faster test execution, 10% reduction in testing costs, and 12% increase in test coverage.•Transform critical business systems through expert application of comprehensive manual and automated testing methodologies, leveraging SQL skills to validate data and ensure data integrity, and driving significant performance enhancements.•Elevate testing maturity by integrating industry best practices, embracing emerging technologies, and spearheading continuous improvement initiatives that propel testing efficiency and effectiveness, resulting in a 15% increase in testing efficiency and enabling faster time-to-market for software releases.

Education

• Youngstown Ursuline

  High School

  1999 — 2003

• Careerist

  Tech Sales and Sales Engineer Training, Sales Engineer Training

• Erie Community College

  Associate’s Degree, General Studies

  2004 — 2007

Skills

• Microsoft Excel
• Powerpoint
• Marketing
• Business Analysis
• Microsoft Word
• Microsoft Office