Terrence Graham

About Terrence Graham

Greetings! I am a dynamic and strategic Veteran and Operations Management professional offering years of experience spearheading and championing cross-functional teams to surpass customer expectations within fast-paced retail environments. Proudly, I bring a subject matter expertise in strategic planning and the ability to translate these plans into consistent operational objectives and initiatives and combine end-to-end capital projects execution as well as financial and business acumen and a “people first” mindset to drive employee, stakeholder, and customer satisfaction while achieving corporate goals and vision. Serving as a vital asset to industry-leading teams, I assess business states and create strategic plans needed for execution of P&L-driving initiatives, market positioning, sales retention, and the upmost safety. My career path is marked with success in optimizing retail management operations for industry-leading franchises. From Hertz to Whole Foods Market, my rewarding tenure had centered around my strategic and thorough ability to spearhead long-lasting customer and employee satisfaction. Purposefully, I head into facilities suffering from outdated or overlooked processes and significant transformation practices by identifying current guest experience metrics and profit performance. From this data, I revitalize both customer and employee-centric management practices, food quality, and service performance, integrate industry “best practice” operating systems and applications, and enhance vendor selection and pricing, cost control, regulatory compliance, and staff engagement. If you would like to hear more about myself and my story, please send me an InMail message or email me at t••••••••@gmail.com!

Experience

1. Assistant Team Leader

   Whole Foods Market

   Mar 2020 — Present · New York, NY, US

   Train, develop, and guide 50+ non-unionized employees by offering swift job performance feedback sessions, education on food handling of organic and non-organic products, and best practices regarding customer service requests based on product origin.• Designed and deployed weekly schedules for team members and management success. • Liaised with vendors per product needs, providing executive feedback on top-selling items. • Optimized spending trends with buyers on a daily and weekly basis by reviewing daily sales trend reports and discovering opportunities for increased product visibility.

Education

• York College of the City University of New York

  Bachelor's degree, Business Administration, Management and Operations

  2000 — 2001

• Berry College - Campbell School of Business

  Business Administration and Management

  1992 — 1994

• Bank Street College of Education

  Master of Science - MS, Special Education and Teaching