Terrell McLaughlin

About Terrell McLaughlin

Enthusiastic result-driven ServiceNow Lead with over 20 years senior-level expertise…

Experience

1. Software Engineer Associate Manager

   埃森哲

   Mar 2022 — Present

   Designs, develops, and implements ITIL structured ITSM best practice standards through the development of the IT Service Management platform, and its integration with peripheral platforms. Direct the design, implementation, and compliance of ITIL structured ITSM best practice methodology through the development, and continual improvement of policies and processes for Incident management, change management, request management, knowledge management, problem management and major incident management to meet management and the company\'s information needs. Hires, develops, and motivates qualified staff to effectively carry out department functions and provide for the continuity of managerial and specialized skills. Maintains knowledge of developments in the area of IT Service Management platforms, systems, modules and technologies with the intention of incorporating new developments into the future systems of the company. In consultation with CIO and VP IT, acts as visionary and evangelist for company\'s ITSM policy compliance strategy. Manages IT Service Management spend and budgets in the areas of ITSM technologies, modules, licenses and developmental staffing requirements. Manages and oversees the companies change management policies and presides over the CAB (Change Approval Board). Identify opportunities to apply ServiceNow capabilities to business needs with the goal of reducing cost, reducing manual effort, and improving consistency.

Skills

• Access
• Government
• Business Process Improvement
• Analysis
• Program Management
• Security
• Requirements Analysis
• Policy