Terra Stocks

IT Operations Analyst | Systems Support | POS Systems | Technical Troubleshooting | Data & Process Optimization

Role
IT Operations & Systems Analyst at Arby's
Location
Charlotte, NC, US
LinkedIn followers
500 followers

About Terra Stocks

Results-driven IT Operations Analyst with 10+ years of experience supporting operational systems, POS platforms, and data reporting in high-volume multi-site environments.Experienced in troubleshooting system issues, analyzing operational data, and improving workflows to increase efficiency and reliability across large organizations.Proven ability to reduce system downtime, maintain high data accuracy, and train teams on business systems used in daily operations.

Experience

  1. IT Operations & Systems Analyst

    Arby's

    Apr 2019 — Present · Charlotte, NC, US

    Analyzed operational and system data improving performance by 20% year-over-yearReduced system downtime by 25% through proactive monitoring and faster issue resolutionMaintained 98–99% reporting accuracy across operational systemsSupported POS and reporting systems used across multi-site operations generating $20M+ annuallyTrained 50+ users on system workflows and operational reporting tools

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Terra Stocks — IT Operations & Systems Analyst at Arby's in Charlotte, NC, US | Unifers