Terrance Jackson
Customer Support Representative
- Role
- Account Manager at Discover
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Terrance Jackson
Self motivated and dedicated professional with experience providing internal employee…
Experience
Account Manager
Sep 2022 — Present · US
Handles routine customer service inquiries and problems for one to three call type functions via telephone, digital or chat channels through effective communication and problems solving skills. Navigates computerized system for responding and/or troubleshooting to customer questions. Assists over 100+ customers per day by energetically engaging in a fast-paced, back to back call environment via phone, online and chat. Logged client personal data, including finances into company’s platform software in order to maintain accurate information. Identified company policies to determine resolution timeframe for a customer issue, and escalated issues that required managerial input. Designed product tools and attended educational seminars to improve knowledge and performance level in office setting.
Education
University of Illinois Urbana-Champaign
Bachelor of Science - BS, Communication and Digital Media Studies, Minor in Leadership Studies
2008 — 2015
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