Terrance Brown
Digital Technical Support Coordinator/ Written Correspondence./CSR Driving Brand Loyalty through Expert Escalation Management, Proactive Problem Solving | Skilled in Troubleshooting, Data Analysis, Process Optimization.
- Role
- Customer Service Representative at ComEd
- Location
- Chicago Heights, IL, US
- LinkedIn followers
- 500 followers
About Terrance Brown
As a results-driven professional, I’ve built my career on tackling challenges, empowering teams, and streamlining workflows. From managing daily operations to guiding teams through complex technical issues, I maintain a steady, solutions-oriented approach to every endeavor.Throughout my career, I’ve embraced diverse roles—Technical Support Supervisor, Operations Manager, and Technical Coordinator. At the heart of each position is my dedication to supporting individuals and refining processes. I thrive in environments where I can connect teams, tools, and strategies, ensuring smooth collaboration and the achievement of business goals.One guiding principle has shaped my journey: success is rooted in people. By actively listening, understanding unique needs, and delivering results, I’ve fostered strong relationships with customers, employees, and leadership alike.I’m eager to bring my experience to a role where I can integrate my expertise and passion for innovation. If you’re seeking someone who combines a human-centered approach with technical insight, let’s connect!
Experience
Customer Service Representative
Apr 2025 — Present · Oakbrook Terrace, IL, US
Provide professional, empathetic support to customers by handling inbound calls and resolving inquiries related to billing, service outages, account changes, and payments. Process service requests, payment arrangements, and account updates while ensuring accuracy across internal systems. Coordinate with field teams on service orders, reconnections, and investigations. Maintain detailed documentation of customer interactions, support billing and collections activities, and contribute to reporting and performance tracking. Participate in ongoing training and support flexible scheduling to meet operational needs.
Education
San Diego Miramar College
Business Administration and Management, General
1998 — 2000
Skills
- Adobe Acrobat
- Switches
- Wireless Networking
- Microsoft Excel
- Final Cut Pro
- Wireless
- Call Centers
- Norton Ghost
- Apple Os
- Microsoft Word
- Java Applets
- Cellular Communications
- Troubleshooting
- Ios Development
- Computer Hardware
- Serato Scratch Live
- Instructor-Led Training
- Google Chrome
- Vendor Management
- Apple Safari
- Microsoft Exchange
- Customer Engagement
- Mobile Devices
- Blackberry Applications
- Customer Satisfaction
- Call Center Development
- Visio
- Ios
- Captivate
- Blackberry Os
- Customer Experience
- Logic Pro
- Microsoft Office
- Microsoft Office 2007
- Avaya
- Mozilla
- Adobe
- Customer Retention
- Blackberry Enterprise Server
- Android Sdk
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