Terrah Dyer

About Terrah Dyer

I am a Technical Product Manager specializing in enterprise AI and cloud platforms at scale.Over the past 9+ years, I’ve led platform strategy and delivery for mission-critical systems serving users, spanning AI automation, ServiceNow, and multi-cloud infrastructure (AWS, Azure). My work focuses on building foundational platforms (not just features) that enable teams, businesses, and executives to operate more efficiently.I operate at the intersection of technical depth, platform strategy, and human-centered system design. While many AI initiatives fail due to low adoption, my approach emphasizes trust, usability, and transparency, ensuring intelligent systems are embraced at scale.Recent impact at Nike:• Led enterprise AI automation strategy for ServiceNow (30K employees, 500K+ monthly visits).• Reduced manual processing by 15%, improved delivery velocity by 25%.• Increased executive engagement via real-time dashboards by 50%.• Established portfolio-level roadmaps across 50+ platform capabilities.I have held portfolio and acting director-level ownership, aligning roadmaps across multiple teams, consolidating fragmented demand, and setting product direction for large, complex organizations.Core focus areas:• Enterprise AI & intelligent automation.• Cloud platforms & infrastructure products.• Platform strategy and portfolio management.• Scaling adoption through UX and systems thinking.I’m most effective in environments where product leadership requires systems thinking, executive influence, and deep technical partnership; the problems typically owned at the Principal level.

Experience

1. Senior Technical Product Manager

   Nike

   Dec 2022 — Present

   Led enterprise AI and platform product strategy for Nike’s ServiceNow ecosystem, supporting employees across global operations.Owned portfolio-level roadmaps spanning 50+ capabilities, aligning eight previously siloed product pillars into a unified platform strategy.Partnered with engineering, architecture, and executive stakeholders to modernize platform infrastructure, enable multi-cloud integrations, and scale AI-driven automation across IT operations.Delivered:• 15% reduction in manual processing through intelligent workflows.• 25% faster delivery via improved cross-team alignment.• 50% increase in executive engagement through real-time insights.

Education

• Arizona State University

  Bachelor of Arts (B.A.), Anthropology

  2015 — 2016

• Tacoma Community College

  Associate of Arts and Sciences (AAS), Linguistics; Anthropology:Archeology; Genetics

  2013 — 2015