Terra Dunham
Business Design Innovator | Operations Leader | Customer Development + Success Advocate | Sustainability + Inclusivity Ally | MBA Candidate
- Role
- Founder at Book Bottle
- Location
- St. Petersburg, FL, US
- LinkedIn followers
- 500 followers
Experience
Founder
Jan 2019 — Present · Saint Petersburg, FL, US
As an entrepreneur, I am always leaning forward with a growth mindset, equal parts practicaland innovative. Thinking through how to engage customers, develop pioneering products, andexecute systems for greater delivery and efficiency is where I thrive. Customer advocacy existsat the heart of my work, whether it\'s building a community in brick-and-mortar wine and bookshop or running online platforms to manage workstreams for a mobile app.Having held varied roles from sales leader to chemical lab manager, I developed a keen abilityto see around corners to anticipate and navigate complex challenges. Much like any businessowner, I am used to wearing many hats while holding to the primary goals of buildingrelationships to drive actionable consensus and optimizing resources for sustainable practices.I believe in the power of people and process.Key strengths- Pivotal force in cohesive business operations and growth with a proven track record ofdeliverables, strategic planning, and leadership- Cross-functionally identifying scalable opportunities and implementing goal setting andbenchmarks to monitor progress across teams- Designing and deploying process and system improvements to further stakeholderalignment and manage potential risk- Cultivating an environment of integrity, inclusivity, and ambition to elevate teamconnection and output.
Education
Harvard University
Masters of Theological Studies, Islamic Studies
2007 — 2009
Emerson College
Professional Certificate in Copyediting
2009 — 2009
Florida State University
Bachelor's degree, Anthropology
2003 — 2007
Red Rocks Community College
Chemical Engineering
2013 — 2015
Colorado School of Mines
Chemical Engineering
2015 — 2015
Florida State University
Bachelor of Arts - BA, Anthropology
Florida State University
B.A., with honors, Anthropology, French
2003 — 2007
Skills
- History
- Research
- Copy Editing
- Books
- Customer Management
- Proofreading
- Sql
- Editorial
- Fact-Checking
- Project Management
- Publishing
- Salesforce.com
- Copywriting
- Public Speaking
- Writing
- Publications
- Editing
- Press Releases
- Customer Experience
- Data Analysis
- Customer Loyalty
- Textbooks
- Customer Insight
- Publicity
- Customer Engagement
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