Terra Milles

About Terra Milles

As a Senior Technical Release Manager at Starbucks, I lead digital service delivery across multiple teams, focusing on release management within an agile framework. My role involves coordinating cross-functional efforts to synchronize testing and delivery plans while spearheading digital modernization efforts, including the replatforming of high-volume API microservices to reduce reliance on legacy technology. With over 10 years of experience in technical program management and network service delivery, I have a proven track record of contributing to scalable infrastructure solutions and driving network modernization initiatives. At Nordstrom, I supported the delivery of over 350 modernized store networks and played a critical role in optimizing network features and infrastructure services. Skilled in solution implementation, software implementation, and operational planning, I am committed to driving impactful technical initiatives that align with evolving business and technology landscapes.

Experience

1. Senior Technical Release Manager

   Starbucks

   Sep 2023 — Present · Seattle, WA, US

   Spearheads digital service delivery across multiple teams, ensuring efficient release management in an agile framework. • Collaborates with cross-functional teams to synchronize testing and delivery plans, enhancing overall productivity. • Leads digital modernization initiatives, including replatforming high-volume API microservices, resulting in reduction of legacy technology.

Education

• University of Phoenix

  Bachelor of Arts (B.A.), Business Administration and Management, General

  2007 — 2009

• City University of Seattle

  Master of Business Administration (MBA), Computer/Information Technology Administration and Management

  2015 — 2017

Skills

• Public Policy
• Visio
• Adobe Creative Suite
• Program Management
• User Interface Design
• IT Operations
• Empathy
• Customer Service
• Microsoft Office
• Government
• Governance
• Sharepoint
• Training
• Strategic Planning
• Video
• Social Media
• Graphic Design
• Change Management
• Facebook
• Adobe Acrobat
• Communication
• Photoshop
• Project Management
• Web Services
• E-Learning
• Design Thinking
• Policy
• Management
• Jira
• Office Management
• Business Intelligence
• Video Editing
• Analytics
• Key Performance Indicators
• Business Development
• Digital Marketing
• Publishing
• Social Networking
• Multimedia
• Problem Solving