Terra Koch
Operations Group Manager, VP - Client Service Center at U.S. Bank
- Role
- Operations Group Manager, VP - Client Service Center at U.S. Bank
- Location
- Sioux Falls, SD, US
- LinkedIn followers
- 500 followers
About Terra Koch
A visionary leader with a passion for inspiring and developing teams to high performance, ensuring stellar customer service, strong risk mitigation and achievement of business results. I am a change management champion skilled at articulating value to influence engagement and buy-in. A results and detail oriented collaborator with proven experience negotiating for win-win solutions. I bring experience with strategic thought leadership in call centers, operations, quality control, customer service, project and program management. I have strengths in managing remote and matrixed teams, start-ups, off-shoring, and multi-million dollar budgets. And I have a passion for promoting strong diversity, inclusive work environments and philanthropic activities.
Experience
Operations Group Manager, VP - Client Service Center
Feb 2022 — Present · Sioux Falls, SD, US
24 Hour Banking Call Center - Virtual and Vendors
Education
University of Northern Iowa
Actuarial Science
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