Termina M.
Business| Analyst| Marketing| Data| Research| Human Resource| Employee Engagement Expert| Consulting| Building the Brand, Enhancing the Morale
- Role
- Senior Account Manager at Citi
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Termina M.
Elite MBA professional with experience in business, analysis, auditing, marketing…
Experience
Senior Account Manager
Nov 2011 — Present · US
Consulted with customers for all financial servicing needs through inbound and outbound contact. • Maintained and notated all appropriate information and documentation on customer and account status. • Collaborated with other teams involved with collecting and servicing accounts. • Investigated, researched, and tracked customer information using online skip-tracing tools.• Worked together as both a team member and individuals’ contributor in a goal-oriented environment to meet personal and team targets. • Maintained compliance with FDCPA (Fair Debt collection Practices Act) and state regulations.
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