Teri Yanovitch

Service Excellence Trainer, Service Excellence Culture Consultant, Customer Service Highered Speaker @T.A. Yanovitch, Inc

Orlando, FL, US

I work with colleges and universities to develop a customer service culture leading to increased student loyalty and retention. The outcomes is to-Establish a competitive edge through the delivery of better service to students-Increase student retention and graduation rates-Demonstrate greater value in tuition and attendance-Improve financial performance by retaining students and attracting students-Enhance position with community, alumni and all stakeholdersHere is just what a few of my higher education clients have said about my work with them:On behalf of my colleagues from the Office of Shared Student Services at USF Health, thank you for facilitating an outstanding retreat on, “Creating a Culture of Service Excellence” last week. You were a hit! The feedback from the participants has been positive and folks are still talking about the wonderful experience. Joseph M. Ford, JD Assistant Vice President “Montana State University is currently implementing a Service Excellence initiative on our Bozeman campus. Teri Yanovitch provided us with a tested framework and shared her exceptional service knowledge that allowed us to fully embrace the process. Service Excellence provides great experiences outside the classroom so that students and faculty can focus on being successful inside the classroom.” Dennis Defa Chief Human Resource Officer