Teri Cooper
Director, Operational & Vendor Excellence Strategy @American Express Business
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WORK HISTORY
Director, Operational & Vendor Excellence Strategy @American Express Business
Salt Lake City, UT, US
Led a global team of more than 20 highly skilled professionals to execute rigorous and high performing risk-based operational strategies collaborating across all three lines of defense and stakeholders to maximize results• Uplifted and managed global adoption of 1LOD & 2LOD requirements elevating program to improve program results • Transfigured education model for process and business teams to deliver best practices and adoption of strong controls• Maximized innovative risk-based strategies collaborating across proprietary and external resources to deliver state of the art solutions to reduce risk, improve retention of critical agents, and improve customer satisfaction• Transformed trend analysis & reporting suite with rich data mining analytics and outcomes for C-suite leadership • Maximized resourcing across assurance activities through standardized deliverables including RCSA maintaining talent and business unit expenses while growing span of responsibilities by 45%• Successfully drove efforts across global return-to-office policies and protocols supporting Executive Committee reporting and action plans across more than 65K colleagues and 12K contractors
EDUCATION
Brigham Young University
Information Business Management
Moorpark College
Information Business & Technology Management
SKILLS
ABOUT TERI COOPER
Experienced leader in Financial Services, Strategic Design, Regulatory Management, with demonstrated excellence and skills in Governance, Compliance, Change & Project Management, Process Transformation, Relationship Leadership.| Strategist | Global thinker with a proven ability to develop and execute strategic and tactical plans Solid business acumen & management skills with large, high visibility, complex and/or global projects from ideation to implementation within a fast-paced & highly matrixed environment Fostering Innovation – Create an environment/conditions to promote creative problem-solving & ideas| Risk & Compliance | Recognized for challenging and driving improvements in business and operational structures, technologies processes, measurement systems, & driving new business while maintaining a robust control environment Strong analytical & results-oriented leader focused on continuous improvement and driving exceptional results in a continuously challenging environment| Leadership | Engaged and passionate leader consistently developing and lead high-performing global teams with consistently strong returns Critical Thinking – Integrate and synthesize information in unique ways that provide a new perspective and leads to an evidence-based consensus and effective judgment Driving & successfully empowering all aspects of partner integration, including Operations, Risk Management, Servicing, Regulatory, New Business, Reporting for institutions nationwideQuantifiable achievements include continually exceeding expectations across board and business leaders, regulatory/compliance personnel, & customer base from double-digit reductions in losses, creating leading edge process efficiencies resulting in multi-million dollar saves in process improvements and re-engineering, generation of improvements in revenues and profit gains through 10X increase in client and partner base, year over year.A common thread evident in my success has been a long-standing and effective balance between partnership, innovation and benefit with dedication to team and relationship building all geared towards positive outcomes.
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